Originally Posted by ringingup

I submitted a claim based on a rate available on elvoline.com.

I sent the direct link, because for some reason the hotel is not appearing in the search results.

Claimed denied on the basis that the rate does not appear available to them. I wrote back a couple of times, and got mixed responses like:


Had to switch to my fail safe sites, (others were test purposes) since cancellation deadline is tommorow. Approved claim, so it cant be them being "awkward".


I don't really get it. The rate is bookable for me on elvoline.