Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
It is not normal, and you should
1) in self defense, know the rules; as EP you alone are allowed four bags up to 70 pounds each; I've no idea about your companion's allowance;
If an operating carrier wishes to op you up, it's not anyone at American's business to change that;
Gate Agents should respect your status and allow you to board in the proper order.
2) you should complain. How is up to you; I would use actual snail mail. There are threads with names, addresses.