Nov 27, 1:18 PM, flight 2848, ORD-TUL. Flight departed Chicago without issue and turned around to return to Chicago after 1 hour due to icing issues in Tulsa and KNOWN mechanical issues with de-icing on the plane. The plane departed with the known de-icing mechanical issues per the pilot over the loud speaker on the flight as he announced the return to Chicago. And best of all no agent to meet the flight at Chicago and the passengers immediately scattered. The Admiral's Club staff were kind enough to de-passenger me from the now "delayed" flight and re-book me on the 4:40 PM flight. Oddly enough the delayed flight did depart at 6PM despite other options to re-book the passengers without the confusion. No one has a clue as to the status of the checked luggage. Sent comment to AA as not one to turn down goodwill points and miles.
End result, response via AA noting specific of the situation and 5000 bonus miles. (The customer service representative read the complaint.)
Last edited by view-with-a-room; Nov 28, 2015 at 12:33 pm
Reason: response received via AA