sorry. i forgot to post the text:
Thank you for your email.
As previously mentioned, there is a stipulation in our Terms and Conditions which states that once a valid claim has been awarded to a guest or a member of the same household for a specific date no additional free nights can be awarded. This means that even if you cancel a reservation, a claim remains valid since a free night was awarded. Due to this, no additional free nights can be awarded in line with our Terms and Conditions as stated below.
dditional Free Night Restrictions. Once a valid claim has been made and approved by IHG for a specific date, no further claims by the same person or anyone in the same household will be accepted for the same date. If an individual or members of the same household make multiple claims for two or more nights in the same fourteen (14) day period at the same IHG hotel or at different IHG hotels within fifty (50) miles of each other, the claims will be treated as, and limited to, one claim for one stay, even if booked through more than one reservation, and only the Best Price Guarantee claim for the first night will be honored.
The advice with regard to ‘previously awarded claims’ refers to claims which have already been awarded even if there was a previously cancelled reservation for the same date prior to the updated implementation of our Terms and Conditions. We appreciate your interest in filing for the Best Price Guarantee and apologize for any inconvenience this matter may have caused.
If you need further assistance, please feel free to contact us.