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Old Nov 25, 15, 2:00 pm
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Originally Posted by Cardboard55 View Post
Ok, I called again. Both the FHR rep and the hotel reservation person confirmed that this is correct. This hotel charges the entire stay immediately, regardless of how far out it is, and regardless of how long the stay is. They said that their contract with Amex is that the third-night-free is credited back at checkout. Meaning I have to pay for it now and wait two months to get refunded.

Not the end of the world, but annoying, and not clearly disclosed when I booked...
What hotel is this? The terms seem excessive.

However IME AmEx FHR phone agents are frequently confused about the Xth night free promos and cannot tell you exactly whether the rate already reflects the stay X pay for X - ! averaged over the X night stay or not. I would call back and keep calling until you get a written confirmation that clearly reflects the correct terms of your reservation.
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