Originally Posted by PetzLUX

Same for LX !
Absolutely top notch. Never waited more than 10 seconds to get an agent on the phone. Everything was made to have my trip as smooth as possible.

And one example for excellent irrop. management:
Recently I was informed via cockpit and Maître de Cabine (we were just 30 minutes into the flight towards GVA) that I would probably miss my connection in GVA (bad weather turned up there) and LX HON team proposed alternate routes via the telex into the cockpit and they waited until they got my OK to rebook. Arrived in GVA, a lady from FCL was waiting for me at the aircraft door, she brought me to the FCL, organized my new boarding pass and I was escorted to the gate for my new flight (which was on KLM), pre-boarding included.