FlyerTalk Forums - View Single Post - Everything You need to know about booking Star Alliance awards with Miles&Smiles
Old Nov 21, 2015, 12:57 pm
  #3  
G_G
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Join Date: May 2006
Location: TUN
Programs: TK E+
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Originally Posted by LH4116
Turkish Airlines Miles&Smiles have one of the most lucrative award charts in Star Alliance, but booking an award on their partners is far from an easy process. Having just successfully ticketed a Star Alliance award with TK miles, I've decided to put together this guide to help you along the way. This should answer most of your questions.


  • Star Alliance awards can be booked as one-way, round trip, multi-city and open-jaw.

  • In order to make a reservation, you need to call Turkish Airlines call centre on +1-8008748875. Look up the availability in advance, and then give the agent your flight numbers and date. That way you'll speed up the process.

  • Please note that it is NOT possible to ticket your award over the phone. Once you have completed your reservation you will be given a confirmation number. To pay for the award you need to visit a physical ticket office, where you will pay the taxes and have your miles deducted in exchange for an e-ticket number. You can do this at any Turkish Airlines ticket office in the entire world.

  • Please note that you can NOT mix two airlines in the same leg of an itinerary, without being charged for a new award.

  • For example. ARN-HKG-SIN on SAS and Singapore Airlines would cost you 80 000 miles one-way in Business Class. ARN-HKG counts as EU2-Far East for 45K, and HKG-SIN counts as an intra-Far East for 35K.

  • However, should you chose to fly on the same airline the entire way e.g ARN-BKK-SIN on Thai Airways you will be charged for an EU2-Far East award = 45 000 miles one-way in Business Class.

  • You can combine two airlines on a round trip, as long as each leg of the trip is on the same airline.

  • You cannot mix classes on award tickets.

  • Experimenting with routings is possible, and TK don't seem to impose MPM. Transferring through a higher zone is possible, but you'll pay the award rate for the higher zone. Backtracking is allowed, and a ticket may include a maximum of 8 flight segments.

  • Some restrictions may apply, for instance domestic flights in Business/First Class may only contain one flight segment per leg.

I have successfully managed to book BRU-NRT-SIN on All Nippon Airlines in Business Class. It wasn't easy, and I had to call at least 10 times. Most important of all, be patient and HUACA.

Good luck!
Thanks for sharing ^

Very interesting experience

So you BRU-NRT-SIN was 45 000 miles ?
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