Old Nov 17, 15, 4:11 pm
Join Date: Sep 2005
Location: ORD
Programs: AA; Marriott; SPG; HH
Posts: 3,473
Originally Posted by Phasers View Post
Not that it matters, but here is the letter I wrote to AA Customer Relations. As I've said before, these changes would make me reevaluate my flying habits, and they have. Thank you for the memories AA, I wish your loyalty to me had been as strong as my loyalty to you.



I am emailing you concerning the changes announced today to the AAdvantage program. As a multi-year executive platinum member, I have frequently gone out of my way to fly American Airlines, including paying hundreds to thousands of dollars more for a fare to stay on AA flights. For 2015, I believe that AAdvantage was the best frequent flyer program, bar none. Sadly, in 2016 AAdvantage has decided to make changes which will make it among the worst, if not the worst program in the industry. From gutting award miles earning and upgrades to devaluing the award chart, AA has made many changes which negatively impact their customers.

As a result of these changes, I can no longer be loyal to AA as I have been since 1989. I will no longer go out of my way to purchase more expensive tickets simply because they are on AA, and I will no longer travel as much as I do now, purposefully taking extra trips so I can fly AA. Again, I am writing you to let you know that this is a direct result of the changes announced today and that I am disappointed in the manner in which American Airlines has chosen to treat its loyal customers, as this loyalty was clearly very one sided.

I've had many great times on AA, and will always have the memories. For that I thank you.



Letter I wrote to AA:

<entirety redacted>


Last edited by JDiver; Nov 17, 15 at 5:29 pm Reason: http://www.flyertalk.com/help/rules.php#offensive
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