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Old Nov 14, 15, 7:19 am
  #36  
percysmith
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Depends
Posts: 14,479
Originally Posted by taipeiflyer View Post
Nor did I want until the last minute- I requested a buggy 15 mins before the gate was supposed to close. We waited 10 mins for one when they said it would be 1 minute. I enquired a second time during that period and was still told to wait. Had they simply been upfront about the buggy arrival, I had plenty of time to walk to the gate. Just as easily as you can use the butterfly effect to cast all blame on me, it can just as easily be flipped. My issues with CX were not with respect to missing the flight- it was with respect to how they handled everything afterwards.
That's way too late. You need to aim for 20 minutes to gate before departure in HKG, with an absolute limit of 10 minutes. Anything later results in offloading.
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