Originally Posted by
sebastiansw3
Whatever may have happened there can be no excuse for the language you used or the way you spoke to the CX employee. I'm sorry but whilst I had a degree of sympathy for you given you say you were allegedly assaulted much of that sympathy is diluted by the fact that you chose to then make a verbal assault on a blameless member of staff.
My direction to fix it was for them to contact the police as I had requested. I asked multiple times. Only when I did get upset did they choose to call the police. Prior to that the gentleman told me to "just sit down and not make a big scene." That is not blameless- that is a dereliction of duty. Only by getting upset did they decide to contact the police as I had requested respecfully multiple times prior.