FlyerTalk Forums - View Single Post - Lied to by hotel staff, and then no resolution by GM
Old Nov 10, 2015, 10:28 pm
  #8  
ioto1902
 
Join Date: Oct 2014
Location: Europe
Programs: EK plat, ex-FB gold, Accor plat
Posts: 1,076
Originally Posted by ryan754
... I stayed a total of about twelve hours...
??? I don't understand.
Your initial plan was to stay one night, so, let's say from 1pm on D-day to noon D+1.
You arrived earlier at 2am on D. You stayed 12 hours, so you left at 2pm on D.

In my opinion, you should pay 2 nights :
> 1st night : 2am to noon at whatever local rate (not your booking rate)
> 2nd night as per your initial booking (even if you checked out very early)

Did I get it right ?


I'm also asking myself why you booked a night to finally leave at 2pm, but, that's absolutely not relevant for the current problematic.
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