Originally Posted by
jonk
they may be going through another series of A/B (A/B/C/...) tests, but i still have it, now called "Cancel/Refund" both at the top in the list of things you can do to your reservation and at the bottom under "Total Price". (checked both award reservations i have, same)
Weird! That's how mine used to be but now that second option is missing and baggage one is 2nd option.
Don't understand why? Is yours award ticket or regular?