I was caught in the hell of Oct 22-23 at DFW. Was connecting to BNA from SFO. Ended up bailing on AA and SWA took me home from Love. Just called and was provided an ORC for the DFW-BNA leg by a very nice agent. Even got her name and will send an Excellent Service certificate.
Was critical for me, the points from that leg will push me to EXP after my trip this week . Otherwise would have had to wait for trip in a few weeks.
Also, a partial credit/refund for that leg is already being processed (supposedly).