Originally Posted by
dil345
Second time calling was given the runaround-and this all was on the platinim line.
1. The plat line is the same as the regular line, just higher priority
2. Did you ask for a supervisor?
3. When you said "your policy is to try and open award space when AA makes a schedule change" what did they say?
Be polite but firm. These agents are under stress and are likely to help those that are nice....