Old Oct 25, 15, 10:03 pm
  #8  
transportprof
 
Join Date: Mar 2012
Programs: Mileage Plus 1K; Marriott Platinum; Hilton Gold
Posts: 6,355
Originally Posted by porciuscato View Post
Given that this was a GS rep for whom I wrote an orchid letter only 3 or 4 months ago, it surprises me a great deal.

My philosophy for dealing with UAL has been to praise even the rare instances when service lives up to expectations. The hope is that the positive feedback will spur them to better service. I guess it's not working that well.
Maybe its time to write a hemlock letter for him now?
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