Originally Posted by
AtomicLush
Wow. You previously had nothing but amazing things to say. Have you talked with hotel management about this? I have a stay here coming up and your comments are making me very concerned.
I'm not saying it's a horrible property. On the contrary. But it used to be much better.
As stated, I was invited to give feedback - but wasn't called back when I tried. I addressed my concerns at check-out and the lady was seriously interested in feedback (contrary to the guys at front desk).
However, also the market in Hong Kong has changed over the years and you can easily find similar rates at better/better located (non-IHG) hotels. Therefore, the CP has now a whole lot more competition and, in my opinion, needs to keep its standard (used to be comparable to ICs!) up more than ever.