Originally Posted by
goodgracious
Hi all,
I received an email that said:
I've never had this problem before with BRGs since I've always booked a cancellable rate and had it honored. I'm wondering if there was some sort of confusion also, since they bring up another website (B) than the one I mentioned in my claim (O). Should I try to resubmit, or is it not worth it? Has anyone ever gotten a response from the BRG desk like that?
Wrote back pointing out that their response was a little contradictory and mentioned two other booking websites (which I pointed out had never happened) and awarded a free night for my stay! First time writing back has actually worked out!