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Old Oct 21, 15, 7:24 am
Join Date: Feb 2009
Location: ORF
Programs: Delta Diamond Charter Member/1.6MM, IHG Spire Elite
Posts: 874
Overall, Delta has been good to me. I fly mostly international and been successful getting upgrades on long haul 10-15 hr flights as well as 95%+ domestic out of Norfolk. Disappointed that JFK option out of Norfolk was discontinued this year leaving only Atlanta and Detroit to connect to international flights. Maybe it's me but I've noticed a bit of indifference in the tone of the Diamond line customer service reps. Seems as Delta becomes more successful at increasing profits, CS, which was for me a plus in the past is in a decline. Like I said overall I'm happy but Delta cutting service to JFK out of ORF makes not a lot of sense since all flights I've been on have been packed. For flights to JFK, I'm now flying AA.
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