FlyerTalk Forums - View Single Post - Why does Delta have your loyalty?
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Old Oct 20, 2015, 5:29 pm
  #45  
rucksack
 
Join Date: Dec 2014
Posts: 1,876
I initially started flying Delta because I am hub-captive (ATL).

However, having done some comparison flying over the last year, I can say that it's certainly not the FFP that engenders my long-term loyalty.

Great service engenders loyalty, and Delta does a really good job at using their FFP tiers to moderate service levels (in addition to providing better service overall).
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