Originally Posted by jsnearline

Last mont, I booked a departure flight for the wrong day (November 26th instead of November 25th) but didn't notice my mistake until after paying for the booking (I'm visually impaired, which doesn't help things). The website wouldn't allow me to change the booking. When I tried calling US reservations, they were already closed for the day. When I called the next morning, they told me the flight on the 25th was no longer available at my fare and basically said, tough luck.

Last week, I filled out the customer relations form on the CX website about the problem I had. The next day, I got what appeared to be a form letter saying they are dealing with more inquiries than normal, so they can't address my concerns in the level of detail they would like. They said they would forward my feedback to management for possible future improvements, but didn't address my specific problem. I replied to the email they sent, suggesting a specific remedy for my issue, but so far, I haven't even received an acknowledgement that they received my follow up message.

Should I just wait to see if they eventually respond or is there any way I.can be more proactive about it?