Who oversees that BRG department?
I called Guest Relations and basically no assistance. I have received 2 emails from BRG in 36 hrs - both stating they are working on it. I guess they are waiting for the rate to change on competitor's website so that they can deny a valid claim.
Which department at IHG can assist in this matter?
I searched online and flyertalk and can't find anything except one vague reference to exec complaints department. Guest Relations claims there is no such, or that it is them but they can't assist. "Great" company - no one knows anything, no accountability....
I haven't done the claim in many years due to the same treatment years ago.