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Old Oct 14, 15, 9:23 am
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: Platinum: KL Gold: A3 Rust: BA
Posts: 25,400
Originally Posted by stargold View Post
Other airlines such as SQ and JL/NH might do different aspects of the soft product better, but the EY hard product just cannot be beaten at the moment.
Apparently the product is so hard that they have ordered thicker mattresses!!

The ground/airport experience is several leagues behind most of their competitors, though - they really need to do something about that.
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