Originally Posted by
Dave Noble
Which means nothing than perhaps not being able to prove that the passenger did anything such as to be able to deny travel - does not mean that the passenger was in the right
Clearly the FA wanted the pax off; GAs took the pax off; there was no arrest; pax booked on next flight; other pax seem to feel FA was in the wrong.
The question is at what level of impolite or poor behavior should pax be subject to removal? Whatever transpired between the offloaded pax and the FA seems to have been momentary and limited, something that a good service professional would let go and moved on.
My experience in a several restaurants was the same few wait staff continuously were the ones who had virtually all conflicts with customers.