Originally Posted by
FWAAA
It's unfortunate that the videographer didn't record the entire encounter, as I can't really tell what happened.
Basically, what we do know is that the passenger was ejected, the crowd appeared to side with the passenger and then the passenger was rebooked on the next flight. Typically, there's some bad behaviour by both the passenger and the flight attendant.
- Rebooking the pax on the next flight is an indicator that AA couldn't determine bad behavior by the pax
- As I mentioned upstream, good service professionals recognize they are likely to encounter "bad behavior" ongoing and know how to diffuse it or let it run by without escalating a situation.