Originally Posted by
PbodyPhoto
Whilst it is far from ideal practice it is common in my industry to book return tickets when they are cheaper or only marginally more than the one way ticket and it is always with approval or even at the suggestion of the client (when a r/t is cheaper than a o/w).
I think this:
Originally Posted by
PbodyPhoto
...if I left off an equal amount of other expenses.
is what some may consider not best accounting practices. Not buying two one ways instead of a r/t or vice-versa.
To the question, if anything, it was at the time of the call that you should have made sure you would get a voucher. I know the agent said so, but I guess the agent was not being thorough and just agreed with you on voucher without knowing what the system was really doing? Don't the agents over the phone generate the voucher order instantly so they can give you a reference number or something?