Originally Posted by
PbodyPhoto
Whilst it is far from ideal practice it is common in my industry to book return tickets when they are cheaper or only marginally more than the one way ticket and it is always with approval or even at the suggestion of the client (when a r/t is cheaper than a o/w).
Once you cancelled the return leg due to a airline schedule change allowing a free cacelleation, then it became just a one way ticket again though surely?
If it had been done as a voluntary change and penalties paid, if that fare allowed for a voucher in case of such a modification, then would have expected a voucher
Just in case there was a mistake by the agent, have you tried calling back and seeing that another agent confirms the same ?