Originally Posted by
hailstorm
Do you deny that a Hyatt CSR would say something like that? Not with malice or intent to deceive, but I have received my share of misinformation from reps in the past.
No, it's better now than it was but reps used to get even the basic information wrong - the base 5 points / $.
In this case, I wouldn't be surprised if the rep was trying to get the op to open the credit card so that she meets her goals.