Originally Posted by
TravelGuy1965
How I miss Mr Gimmi... He was excellent and was the first hotel manager at Fairmont use the expresion "we turn moments into memories". In the last year or two I see Fairmont uses it in many places. Its a shame they no longer allow other suites to be booked with the suite upgrade and block the ones they do have. Very Sad...
Fully agree. Rudolf (Rudi) Gimmi was a first-class manager, I had several good conversations with him and he knew how to take care of the more loyal customers. Unfortunately he left Fairmont ~1.5 years ago.
The Pacific Rim's first GM (Mr. Zupanski) was also excellent.
Same as you, I haven't been overly impressed with some of the policies at the Pacific Rim lately, though some of the staff are truly outstanding.