Originally Posted by
aceboy44
This is completely unacceptable. How can the EK call center upgrade me all the way from KUL – KWI but the check-in has no authority to do so? Why did the system not allow me to upgrade for my entire journey despite having seats available? Can some one please explain this to me?
Again, upon booking my flight online the airline promised I could upgrade my entire journey to J class for 40,500 (this is in the contract BEFORE I purchase my ticket,) and promised me that I could do it online. On my departure day, neither was I able to upgrade my entire journey online nor upgrade my entire journey to J class upon check-in, hence the airline failed to deliver its promise of 40,500 miles upgrade to J class to me.
Am I missing something here? My issue has nothing to do with availability, but with check-in upgrade authority....
This has something to do with timing. Had you made the decision to upgrade earlier via the call centre you could have done so (I think you refused the option as someone may have been sitting close to you - which may explain why the bar is a difficult experience for you); however closer to departure (I think around 24 hrs) control of seating passes to the airport of origin and as such decisons about upgrades etc are taken locally. This means that at check-in you can only upgrade that sector if seats are available, the next sector is already under the control of the airport of departure of that sector and seats may only be released when you get there.
In any event EK only offer you the opportunity to upgrade if space is available at the time - they do not 'promise' that space will be available when you finally decide you want to take it.
Anyway all academic now as you are off to QR - hope their hand lotion is all you could want