Originally Posted by
spin88
Curious if this was in the works before Jeff got canned (i.e. defenestration "savvy" leader finally woke up to how awful the soft product was) or its a new and quick switch to address (as Oscar appears to be doing) some of the real points of soft product disastisfaction like the coffee.
There are (usually) long lead times to build sufficient stock for an airline operation the size of United so my guess is that this had been in the works for a while.