Originally Posted by Often1

I suspect an employee being slightly paranoid. People do send in compliments for employees who have done something clearly prohibited, e.g., a bottle of wine to take with them and the like. That is, of course, hurtful.

It is always worth parsing your words carefully. Send in the compliment, but if it includes conduct which is pretty clearly not according to the rules, leave that out. Keep it to attitude, service standard and the like.