Originally Posted by
Mark_T
I'm slightly puzzled by the report.
If the OP's son is old enough to be served alcohol at all, why isn't he the one complaining and contacting AA?
Also why didn't he point out the error of judgement in associating him with the passenger sitting next to him at the time?
This vicarious complaint seems unlikely to go anywhere without a first-hand report...
Because a lot of people are non-confrontational by nature and they will simply try to walk away (or avoid any further discussion) than communicate with rude fa. Most dont know where and how to complain and feel that its a waste of their time and just adds more stress to follow up.
Unfortunately this allows some employees to get away with it. I witnessed fa being very rude to an elderly pax in f on lax-hnl last year - i am pretty sure he was not going to twitter to complain afterwards but it was very disappointing to witness...