Originally Posted by sebastiansw3

As the Head of Corporate Travel for a large company you'd perhaps expect that I have a different perspective. I would certainly disagree with your view that an individual regularly spending with CX is more valuable than the continued retention of the account belonging to a large company. In terms of corporate travel my department has managed annual spend in excess of US$250M. A significant proportion of that to airlines and a substantial amount to CX alone. That revenue reoccurs year on year and dwarfs individual spending many times over. I expect CX to reward the loyalty of not just my company but also those members of our staff who travel. My department regularly benchmarks satisfaction levels within our staff and I wouldn't hesitate to place a contract on review if colleagues were unhappy in any way.