Mission Impossible: Newark EWR -> JFK 3 hour layover (intl. depart & MCT)
Hello all,
We have a single itinerary through a travel agency, where on the return trip we're flying from Dallas to New York (Newark), and are to depart internationally from JFK.
The layover is only 3 hours on a Friday afternoon, so switching airports from Newark to JFK and making the connection seems impossible.
Should AA provide us with a new connecting flight free of charge in this case? They said the layover is impossible, and would require reservation changes (by the travel agency). On the other hand, The travel agency is requiring a penalty fee + fare difference if we want to change the flight at the moment.
Somebody made a mistake here. Us, for using the crappy travel agency, and the travel agency/AA for even allowing such a layover under a single itinerary.
Thanks for your help!