Originally Posted by
RTWSTARALLIANCE
I don't like the response from UA. I have been told that should have received a card while on the plane. No cards were loaded so that made my issue invalid. ? The Purser told me no cards were loaded and to write in. Then I get a stupid response. And no GSCS has not always treated me fairly.
GSCS is highly variable. There is at least one rep who is an absolute {a pain}. For one unwanted overnight delay, regular United CS gave my wife (Gold member) twice the compensation that I got from GSCS.
I escalated an issue once to the VP level once because the compensation was so absurd; you might consider doing the same. It seems like there might be one or two bad apples that need to be driven out.
Last edited by WineCountryUA; Sep 9, 2015 at 7:03 pm
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