Old Aug 26, 15, 12:10 pm
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 5,289
Try Checkmytrip.com with the QR code.

I had issues with an AA-coded trip on QR metal earlier this month. I booked through orbitz. On orbitz, AA, and tripcase (Sabre) everything looked fine, all legs confirmed. On QR and CMT the last leg (AA coded LHR-DOH) was shown as waitlisted and I couldn't select seats. Orbitz and AA both repeatedly said everything was ok, all legs were HK (holding confirmed). QR said I was waitlisted. They also didn't show a middle LAX-JFK leg, but I didn't care since it was AA metal.

After about 4 calls to AA I finally got an agent that dug down and she saw what I saw and confirmed that the leg was confirmed on AA but waitlisted on QR. She had to call the help desk which got in touch with the QR rep and they worked to fix it. 24 hours later I was confirmed on QR and able to select seats.

AA insisted it was an issue with orbtiz, but I don't buy that as all legs were HK. It was the underlying AA-QR codeshare that was causing the problem and orbitz doesn't control that during ticketing.
skunker is offline