Originally Posted by
inpd
But how many can there be? 100 a day? I fly a lot over 200K miles per year if you add up all airlines and I've written no more than 3 complaints in the last year.
Do the math. AAL flies about half a million customers per day. If only one out of every hundred of those complains (very roughly one complaint per 2-3 flights), you've got a couple thousand per day.
Also, as anyone familiar with the basics of natural-language processing can tell you, an individual complaint doesn't necessarily have to be seen by a human in order to make a difference.