Originally Posted by hillwalker2004

Dear Customer,

We are very sorry to advise that it has come to our attention that for a short period of time there was an obvious refund error for First class seats from Germany. As such, your recent refund was concluded on the basis of the invalid calculator we are using and we would therefore be grateful if you can return these monies as soon as possible. Please. Pretty please.

We don't underestimate the disappointment this will cause you and would like to offer our sincere apologies for this error. The correct calculator has now been bought from Argos and should you wish to rebook your journey, please go to ba.com or contact your local team at ba.com/contactus who would be happy to help you.

Once again, please accept our sincere apologies.

British Airways Customer Service