FlyerTalk Forums - View Single Post - Linens / presentation debate for meal service on AA, US / both
Old Aug 16, 2015, 2:25 pm
  #13  
GotCalcio4
 
Join Date: Jan 2004
Location: DCA
Programs: AA Executive Platinum
Posts: 2,085
Originally Posted by MrAndy1369

Exactly! That's what pmAA did so well - their food may have not been a gourmet, 5-star quality, but the presentation was done very well, and probably helped people's perceptions of the meal. Simply put, it's much more appetizing to eat when the presentation is more beautiful/elaborate vs. something you'd normally see in a school cafeteria or hospital/prison (not saying AA food is prison food; just pointing out the differences in appearance).
Generally speaking, yes. This is one point where I am fully behind the PMAA crowd. I've taken a look at many of the pre-9/1/14 meals. AA's food wasn't gourmet and certainly not 5 star. But the small little things that AA did to enhance the appearance, such as pre-set linens, the fancy napkin holder, real salt and pepper shakers, dressing in ramekins, etc etc went a long way towards enhancing the perceived quality of the meal. In this case the sum of the parts. This is something Hector and the current team don't really seem to understand.
GotCalcio4 is offline