FlyerTalk Forums - View Single Post - Paid big re-booking few, flight was canceled and rebooked to original - refund?
Old Aug 12, 2015, 2:24 am
  #4  
DeepUnderground
 
Join Date: Jan 2014
Location: The Indo Jungle
Programs: AA EXP, IHG Spire
Posts: 1,319
Originally Posted by Microwave
You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
Who should I address it to? I've never had to complain (thankfully) about anything AA has done before. Is there a website form or an e-mail address that is typically used?
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