Originally Posted by
Microwave
You can certainly make a case, I would write an articulate, dispassionate communication to Customer Relations, explain what you did and why you did it, and ask them for exactly what you want. It's a long shot to get the money returned, but you will probably get something... and something is more than what you've got now. :/
Who should I address it to? I've never had to complain (thankfully) about anything AA has done before. Is there a website form or an e-mail address that is typically used?