milesandpoints: In my experience (hundreds of thousands of miles on UA over the years), your trip was not typical of United. Sounds like it was just a bad day. All the carriers have them occasionally. I concur with james' opinion to look up the thread about Rudi's lost baggage; a model of how to deal with a bad situation. I especially like his attitude, which is something like "I wonder what new adventure is going to happen today?" I try to think like that now and it helps me maintain my sanity.

[This message has been edited by dgolds (edited 10-03-1999).]