Moderator: American AAdvantage
Join Date: May 2000
Location: NorCal - SMF area
Programs: AA LT Plat; HH LT Diamond, Maître-plongeur des Muccis
Posts: 62,948
The more we accept crAAppy service, the more we will get it.
We know AA responds to complaint volume, because they acted when 80% of their complaints were about the determination of in-flight meals and made improvements.
I think twisting these managers' tails could have an effect, but we're going to have to tell them (when it's good as when it's bad).
(When I let my EP/EXP lapse, with Platinum for life I'll put in my four annual segments but I'll be a completely free agent; whether it'll be AA or another airline will depend on whether current leadership gets its act together and establishes a corporate culture that values customers or not. This, IMO, will be particularly important as they bring the many changes due to AAdvantage I expect.