FlyerTalk Forums - View Single Post - Can't Use GUCs because I am no longer DM?
Old Jul 20, 2015, 5:08 pm
  #20  
csdripps
 
Join Date: Apr 2008
Location: Philadelphia
Programs: DL - Silver, AA - EXP, Marriott - Platinum Premier
Posts: 200
No resolution so far.

I called SkyMiles support and they confirmed (as expected) that DM status is not necessary to use a GUC. I asked for an extension on my 2 remaining GUCs and the agent on the phone said her supervisor would not allow it (even after I pressed a couple of times). The agent said I could call back closer to the GUC expiration date (Dec. 2015) and they may reconsider.

So I will call back in November and see what happens.

While on the call I asked them to confirm that there were seats in BE/D1 available and that there should have been space for GUC use. She said she called reservations support and they could not see that information, which I found strange.
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