Originally Posted by StanStorby

Following my quest to book CPH-LHR-PHL-CLT-JFK-LHR-CPH, I can now confirm that the tickets have been booked.

It took me quite some time and patience.

As already mentioned above, the first Dutch agent for BAEC was no success.
The second call went to AA in the UK, where a nice guy tried to sort out all issues but left me stranded when he was looking for technical help in the backoffice. After 25 min. of silence, HUCA
The third call goes to BAEC in Denmark where they only work during office hours :-(
And finally, my fourth call goes to: AA in the UK where a very helpful woman not only understood my problem, she actually found the missing flights. However, when pricing the whole itinerary, her best price was way above my best price on the matrix.

So I almost surrendered. But then I started playing around with the 'Search by Price' option on the AA.com site. I would normally automatically use 'Search by Schedule'. However by using 'Search by Price' combined with 50 flights and no stops, I found AND the missing flights AND the price suggested on the ITA matrix.

Finally :-)