FlyerTalk Forums - View Single Post - AA / aa.com Losing Known Traveler / KTN# in individual trip issues
Old Jul 8, 15, 5:10 pm
  #2  
AAMillionaire
 
Join Date: Oct 2005
Location: SFO, MIA
Programs: AA 2MillionMiler, BA ExecutiveClub, UA MileagePlus, AS MileagePlan
Posts: 445
This may or may not apply but here's a possibility:

I recently tried to change something in my aa.com profile. It wasn't "sticking" then I realized that the system wanted me to answer secret questions before saving anything.

Go back and try it again. Be sure to check if there is an error message indicating that you need to answer secret questions.

Hope that helps.
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