PLeblond

I am pretty sure AC is very interested in continual improvement.

I am also quite certain that they have multiple forms of feedback from a myriad of sources. I would even go so far as to say that any improvements that AC have done started from those other sources and are simply reflected in some peoples input on Flyertalk, and not actually sourced from in here.

There is a much bigger world out there. Maybe FT is like the small tribe of cavemen who think that they make the sun go up and down in the sky with their rituals completely oblivious to the concept of a solar system?