2. iPhone app does log me out on occasion too - agree, mildly frustrating

4. I find that this happens when the email address and phone number utilized on the specific booking do not match you account records. It seems that your phone #, email address, and Amtrak Guest Rewards # all need to match on the specific booking otherwise it will not show up in the app. You can instead take the Reservation Number and utilize the Lookup function (Trips then Lookup in upper right corner) in the iPhone app to find your trip and import a ticket into Passbook - even if you info all matches you might want to try the Lookup function to validate you can see the ticket and import into Passbook if you so desire