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Old Jun 23, 2015, 7:04 pm
  #78  
mpheels
 
Join Date: Jul 2014
Location: BWI
Programs: DL FO
Posts: 312
I just used my first upgrade coupon - I was a bit nervous given stories here about problems with upgrade, but the process was absolutely seamless. I didn't even have to give the agent my coupon number - just told her my member number and that I wanted to upgrade my trip for tomorrow. She upgraded and emailed a confirmation. I checked my rewards account, and one of the coupons is now marked as used, with the correct date a reservation number noted.
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