Originally Posted by
Red259
I feel like AA agents are hit or miss. I have had some that would just say whatever it took to get me off the phone even if it was a complete lie and others that would actually check with supervisors and do everything they can to help me. I think the fault here lies with the AA training and management, because clearly the representatives on the phones are not being given the information thy need to accurately answer customers questions.
I wholeheartedly agree with that!