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Originally Posted by ldsant
Originally Posted by
gmax58
First reaction (as a former IC and former RA): Argh. Of all of the major chains I've dealt with, the IHG group is the most challenging to deal with when things go awry (in my experience).
Exactly the same - still waiting for a 20K points return since March of this year. Kimpton responds and takes care of everything within 24 hours and personally responds. I am so disappointed with this news. The staff at properties at the Alexis, Palomar Phoenix, Hotel Monaco in Seattle, and Chicago are just so above and beyond.
IHG doesn't "deserve" Kimpton imo.
Customer service at a property I couldn't care less about. Customer service from the rewards program I do care about. Maybe the Karma team could slowly and eventually take over IHG Club program customer service?